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How much is shipping? You will be allowed to view shipping cost, at checkout, before submitting your order.Where is my order? If you have any questions concerning an already placed order please contact us here.Once I place an order, when will my account be charged? If you place an order on our store you will be charged for the full cost of your order immediately.Can I change my order? Unfortunately, we can't change any information on any existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they've been processed.If you haven't yet received shipping confirmation, we may be able to process an address change or cancellation. Please contact us at the email listed above and we'll make every effort to accommodate your request. All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one or our team members has confirmed your request has been processed. PRE-ORDERS I ordered an item listed as "PRE-ORDER" when will it arrive? PRE-ORDERED items are not available to ship at the time of purchase. Shipping Timelines on PRE-ORDERS are detailed in the product description. Note that unless otherwise noted, any order that included a PRE-ORDER item will not ship until all items are available.Shipping and delivery dates on these items are not guaranteed, unless otherwise noted. While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for PRE-ORDER and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible. Pre-Order Policy Depending on the volume of orders, and your place in line, please be aware that delivery of our pre-order items could take up to 4 weeks. We cannot estimate or guarantee a specific ship date. We will ship our pre-order items the moment they are available. Orders are filled first come first served. |
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